Replacement Policy

Akshar Creative offers easy replacement only in the case of damaged or incorrectly supplied goods. Akshar Creative reserves the right to offer you any one the three below mentioned options:

  1. Send a replacement product once the customer returns the damaged product/products
  2. Refund the amount only in the case where Akshar Creative cannot offer a replacement. The refund will be issued as store credit which will not include the handling charges and taxes

*Akshar Creative, in its sole discretion, will determine the usage of the given options.

What do I do if the product I received is damaged or incorrectly supplied on delivery?

You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery, you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (Customer Service Department by phone or email only) within 48 hrs of receipt of the items. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.

Applicability of Replacement Policy:

Akshar Creative will accept Replacement or Exchange only if the following conditions are met.

  1. Replacement request should be initiated within 48 hrs of order delivery.
  2. Customer should inform us that the products are damaged or have been incorrectly supplied within 48 hrs of order delivery.
  3. A photograph of the product along with the packaging should be emailed to hello@aksharcreative.in within 48 hrs of order delivery.
  4. The item needs to be returned along with the original packaging if requested by Akshar Creative. The package should be returned within 15 days from initiation.
  5. The tags on the product should be intact.
  6. The product should be unwashed, unused and in an undamaged condition

Please note the below conditions that apply to the replacement claim.

  1. Replacement for goods/ merchandise is subject to inspection and checking of returned product by Akshar Creative team.
  2. Replacement for goods/ merchandise will be initiated only once Akshar Creative receives the return package
  3. Damages due to neglect, improper usage or application will not be covered under our Replacement Policy.
  4. Some special rules for promotional offers may override “Akshar Creative 10 Days Replacement Policy.”
  5. In the case where the quality of any products, services, information, or other material purchased or obtained by you through the website did not meet your expectations, no compensation will be given other than the replacement of the product or store credit. Akshar Creative, in its sole discretion, will determine the usage of the given options.
  6. If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and for this reason, we recommend that you use an approved courier service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amount attributable to) such loss or damage.
  7. We receive returned goods only through approved courier service providers and you cannot return the goods in person physically to the Replacement Department.

How can I return a product?

We receive returned goods only through approved courier service providers and you cannot return the goods in person physically to the Returns Department.

Please courier your return package to the below mentioned address and retain your courier slip.

Address for Return:

Akshar Creative Enterprise, Shop No – 5, Ground Floor, B – 2, Sai Prabha CHS, (Patil’s Paradise Complex) S. N. Road, Mulund West, Mumbai – 400020 Maharashtra. Contact – 8828327823

Once the product has been returned, the customer needs to send email at hello@aksharcreative.in with the below details for faster processing of your complaint

  • Order No.
  • Reason of replacement request
  • AWB number
  • Courier name
  • Scan copy of the courier invoice
  • Courier amount

What products, services and scenarios are not covered under the Replacement policy?

Applicability of the “Replacement Policy” do not apply to the below products, services and scenarios:

  • Custom made or personalized items
  • Any products with a seal where the seal is broken
  • Replacement request is made outside the specified time frame
  • Product is damaged because of use or Product is not in the same condition as you received it
  • Defective products which are covered under the manufacturer’s warranty
  • Anything missing from the package you’ve received including price tags, labels, original packing, freebies and accessories
  • Items which were sold as combos/sets, are not eligible for exchange/replacement as individual items

Do I get a reimbursement of courier charges for returns?

The courier charge will be refunded only in the case of damaged or incorrectly supplied items. To claim refund for the courier charges please follow the below steps:

Once the product has been returned, the customer needs to send email at hello@aksharcreative.in with the below details for faster processing of your request

  • Order No.
  • Reason of replacement request
  • AWB number
  • Courier name (please retain the slip)

Akshar Creative will notify you when we’ve received your return package. The courier charge will be refunded only once we receive the package and the same has gone successfully through our quality check.

Damage during the course of returning products: If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and for this reason, we recommend that you use an approved courier service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amount attributable to) such loss or damage.